New to Switchn? Let’s get started with these basics.
Frequently Asked Questions
New to Switchn? Let’s get started with these basics.
About Switchn
What does Switchn do?
Switchn helps you buy airtime and bundles in Cameroon. You choose how you want to pay. No extra fees from Switchn.
Is it really charge free?
Yes. If you buy 1000frs of airtime, you pay 1000frs.
If you send an offline request by SMS, your network operator may charge for that SMS.
Is SMS messaging free?
If you send an offline request by SMS, your network operator may charge for that SMS unless you have an SMS bundle.
Is there an android or iOS application available?
Yes. You can use Switchn on Android, iPhone, or the website. The apps also show offline options such as SMS, WhatsApp, and Facebook.
Does Switchn sell data too?
Yes. You can buy supported data bundles on Switchn. Available bundles depend on the network.
Airtime transfers
What networks are supported?
We currently support blue (CAMTEL), MTN, Orange, neXttel and Yoomee. We add new offers when they are available.
What are the Switchn phone numbers?
MTN: 679 38 54 15
Orange: 655 15 42 48
CAMTEL: 620 51 31 04
For security and privacy concerns, only the number that contacts us can make the payment.
So we will prefer you to contact us with the number making the payment.
Can you provide a sample text message to send?
Send 1000 to 6XXXXXXXX
Is there any advantage of using this service within the same network?
The advantage in this scenario is speed and convenience.
For example, if you want to buy yourself airtime for 1000frs, you can just send an SMS with content, "1000"; as opposed to following the airtime purchase steps of your network carrier.
How long would it take to receive airtime you buy?
It is almost instantaneous when the network conditions are good. We process your transaction immediately after we receive payment.
But it may take up to 5 minutes in bad network conditions. We will retry until it goes. But if it takes too long and we are not able to make the transaction, we would do a 100% refund.
What countries are supported?
Currently, this service only works in Cameroon but we hope to support more countries along the line.
Payments
What payment methods are available?
All mobile money payments are supported (MTN Mobile Money and Orange money).
Do payments work completely offline?
Yes. MTN Mobile Money and Orange Money can both work offline. For airtime, the website shows how to write the SMS yourself. For data bundles, use the app so it adds the right code.
Is there a refund policy?
We would refund 100% of your money to you if we are not able to complete your request. If you want to cancel the request, we will add a refund charge of 3% of the amount.